How do I see my child’s plan, and add or stop mentorship?
Open the family app and go to Billing. Under Your plan you can see each child’s plan: the Level 1 Core Plan every child has, any add-ons such as mentorship, and what a month costs. Once a mentor has approved your child’s place, you can add or stop an add-on there yourself at any time. A change applies from your next monthly invoice; an invoice that has already been sent stays as it is.
Can I add mentorship after I have paid?
Yes. Go to Billing, find your child under Your plan, switch on the mentorship package you want and confirm. It is added to your next monthly invoice, and someone from the team contacts you to arrange the sessions.
How do I stop an add-on so I am not billed for it?
Go to Billing, switch the add-on off under Your plan, and confirm. It will not be on your next invoice. Anything already invoiced, including the current month, does not change.
I did not choose any add-ons when I registered. What now?
That is fine: every child starts with the Level 1 Core Plan. You can add mentorship or another add-on whenever you like under Billing, from your next invoice.
Where can I see the packages I am paying for?
Under Billing, in Your plan. Each child is listed with the core plan and every add-on on their plan, the price of each, and the total for a month. Every invoice also lists exactly what it covers.
Why can I not change my child’s plan yet?
Add-ons can be changed once a mentor has approved your child’s place. Until then, the add-ons you asked for when you registered show as requests, and the mentor confirms them with you.
Is anything refunded if I stop an add-on during a month?
Stopping an add-on applies from your next invoice, so the current month is not changed or refunded. If you think something should be refunded, write to the team in Help and a person will look at it.